How to say "No" by Saying "Yes!"

When there's a powerful stakeholder in play, how do you say "No" from a position of strength and authority?  You do it by saying "Yes!", of course!

Nobody likes to hear the word "No" (except maybe this lady), but as a Project Manager, it often becomes your duty to deny demands from your client and, sometimes, your team.  Come learn tactics on how to turn down difficult requests, while re-aligning all parties to project goals in order to maintain morale and momentum.

This session will give you an inside look at the project management tools that Kalamuna uses to develop strategies for combating scope creep, managing expectations on both sides of the fence, and helping to avoid that awkward situation where you feel like you can't say "No" in the first place.

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